Microsoft is currently investigating an issue that is preventing some customers from using the search functionality across multiple Microsoft 365 services. The affected services include Outlook on the Web, Exchange Online, SharePoint Online, Microsoft Teams, and Outlook desktop clients.
While the company has yet to reveal if this is a worldwide issue or only affects customers from a limited number of areas, they have tweeted about the issue and are analyzing service telemetry to determine the source of the problem and develop a mitigation plan.
In addition to the search functionality issue, Microsoft is also working to address another issue affecting the Teams communication platform.
Users are reporting seeing error screens when starting the software.
Microsoft has identified the cause of the problem and is reviewing options for development and deployment of a fix to correct the issue for all users. They are currently testing two potential fixes, including reverting to a previous unaffected build or developing a fix to correct the issue.
Last week, another outage took down multiple Microsoft 365 services, blocking customers worldwide from signing into their accounts and seeing no web apps once in.
The issue was caused by caching infrastructure performing below acceptable performance thresholds, leading to timeout exceptions within Azure Active Directory (AAD) infrastructure.
Microsoft 365 was also hit by another massive outage in January after a router IP address update caused router packet forwarding issues within Microsoft’s Wide Area Network (WAN).
These ongoing issues highlight the challenges that large tech companies face when it comes to providing reliable and seamless services to customers.
As more businesses move to cloud-based platforms like Microsoft 365, it is important for companies like Microsoft to quickly identify and address any issues that arise to minimize disruption for users.
