ScanSource, a technology provider and cloud service company, has confirmed that it experienced a ransomware attack on May 14, impacting its systems, business operations, and customer portals.
The U.S.-based firm, known for its cloud services, SaaS connectivity, and network communications solutions, has taken immediate action by implementing its incident response plan and involving forensic and cybersecurity professionals to investigate and minimize disruptions.
However, ScanSource warns of potential delays in service provision, particularly in North America and Brazil. The company’s stock price on NASDAQ also recorded a 1.42% drop following the cyberattack disclosure.
As customers began reporting their inability to access ScanSource’s customer portals and websites from around May 15, concerns grew about a potential cyberattack.
ScanSource has since confirmed the ransomware attack and has been actively working to restore affected systems while cooperating with law enforcement.
The company expressed regret over any inconvenience or delays caused to customers and suppliers, emphasizing its dedication to bringing the affected systems back online and mitigating the impact on its business. The incident has led to operational disruptions and may continue to affect services in the foreseeable future.
While the specific ransomware operation behind the attack and the presence of data theft remain unknown, ScanSource’s response includes enlisting forensic and cybersecurity experts to aid in the investigation.
The incident serves as a reminder of the increasing threats faced by technology providers and the importance of robust cybersecurity measures to safeguard sensitive data and maintain uninterrupted business operations.
